Question 1

How quickly can you fix my noisy operation?

Accepted Answer

In most cases, we can resolve noisy garage door operation the same day you call. Common causes include worn rollers, loose hardware, or lack of lubrication—all of which our technicians can address quickly during a single visit. For emergency situations, we offer our 2-hour response guarantee throughout Mattapoisett and surrounding areas. After diagnosing the noise source, most repairs take 30-60 minutes to complete. Contact us at (508) 213-5075 for immediate assistance.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Noisy garage doors are typically caused by several factors: worn nylon or metal rollers creating grinding sounds, loose nuts, bolts, and brackets that rattle during operation, lack of lubrication on hinges, springs, and bearings, worn-out opener components including motor gears and chain/belt tension issues, misaligned tracks causing the door to scrape or bind, and worn or damaged springs under tension. Our technicians perform a complete diagnostic to identify all noise sources and fix them in one visit. Regular maintenance can prevent most noise issues before they start.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment for your home. We offer flexible financing options to make your new steel door installation affordable, with low monthly payments and competitive rates. We accept all major credit cards and can work with various budget requirements. Contact us at (508) 213-5075 for a free estimate and to discuss current financing rates and terms. We provide transparent pricing with no hidden fees, so you'll know exactly what to expect before any work begins.

Question 4

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a complete 25-point safety inspection covering: lubrication of all moving parts with cold-weather rated lubricant, safety sensor testing and alignment, balance adjustment check and calibration, hardware tightening throughout the door system, weatherseal inspection and recommendations, track cleaning and alignment verification, spring tension check and adjustment, opener performance testing, cable and drum inspection, and roller condition assessment. Regular maintenance extends the life of your garage door system and helps prevent costly emergency repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 3-5 hours from start to finish. This includes safely removing the old door and hardware, installing the new door sections and track system, mounting and calibrating all hardware, installing or connecting the opener system, programming remotes and wall controls, testing all safety features, and a complete walkthrough with the homeowner. Complex installations involving structural modifications, custom doors, or additional features may require additional time. We'll provide a detailed timeline during your free estimate.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our technicians are factory-trained to service and repair all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, Martin, and Haas. We also work on all opener brands including LiftMaster, Chamberlain, Genie, Craftsman, Linear, and Marantec. Whether your door was installed by us or another company, we can diagnose problems, perform repairs, and source replacement parts. Our experience with diverse brands means faster diagnoses and more efficient repairs.

Question 7

What is your response time for emergencies?

Accepted Answer

We guarantee a 2-hour response time for emergency calls throughout our service area, including Mattapoisett, New Bedford, Fairhaven, and all surrounding communities. Our technicians are available 24 hours a day, 7 days a week, including weekends and holidays. Emergency situations include doors stuck open (security risk), doors stuck closed (vehicle trapped), broken springs or cables, doors off track, and opener failures preventing entry or exit. Call (508) 213-5075 for immediate emergency assistance.

Question 8

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All our technicians are fully licensed, bonded, and insured for your complete protection. We maintain comprehensive liability coverage and workers' compensation insurance. Our team is OSHA compliant, follows all safety protocols, and we're proud members of IDEA (International Door Association). When you work with Garage Door Mattapoisett, your property and family are fully protected. We're happy to provide proof of insurance upon request.

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